Privacy Policy K9Win – Our Commitment to Protecting Your Data

K9Win ("we", "the platform", or "K9Win") recognises the importance of privacy to every member in Malaysia. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the K9Win platform — whether through our website or mobile app.

We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). The PDPA is the Malaysian law governing the processing of personal data in commercial transactions, and it grants individuals important rights over their own data. K9Win is committed not only to technical compliance with this law, but to genuinely upholding the spirit of data protection across every aspect of our operations.

Your privacy is not merely a legal obligation to K9Win — it is a core value. We understand that the trust of Malaysian players is the foundation of our business, and that trust begins with transparent, responsible, and secure data handling.

K9Win collects personal data from members in several ways — directly when you provide it to us, automatically while you use the platform, and in certain cases, from legitimate third-party sources.

Data you provide directly to K9Win:

• Full name as per Malaysian identity card or passport
• Date of birth for age verification
• An active email address registered in your name
• Malaysian mobile phone number
• Payment method information (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX)
• Bank account number for withdrawal purposes
• A copy of your identity document submitted during the KYC (Know Your Customer) process

Data collected automatically during your use of the platform:

• IP address and device information (device type, operating system, web browser)
• Gaming activity records — games played, wager amounts, and outcomes
• Financial transaction records — deposits, withdrawals, bonuses claimed
• Session logs — login time, session duration, in-platform activity
• Cookie and similar tracking technology data
• Communication records with K9Win customer support

K9Win uses collected personal data for legitimate and specific purposes only. We do not use your data for anything unrelated to delivering K9Win's services. The primary purposes for which your data is used are as follows:

Account Operations & Identity Verification:

• Creating and managing your K9Win account
• Verifying your identity and age to comply with legal requirements
• Preventing fraud, money laundering, and platform abuse
• Enabling a secure login process and account security

Financial Processing:

• Processing deposits via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay and FPX
• Processing withdrawal of winnings to your bank account or e-wallet
• Managing bonuses, cashback and K9Win VIP programme rewards
• Generating transaction statements for your account records

Service Improvement:

• Analysing usage patterns to improve platform design and features
• Developing more relevant game recommendations based on your preferences
• Identifying and resolving technical issues more efficiently

Communication & Support:

• Sending important notifications related to your account, security and transactions
• Providing effective customer support via Live Chat and email
• Notifying you of promotions and bonuses you are eligible for (with your consent)

K9Win does not sell, rent or share members' personal data with third parties for marketing purposes without your explicit consent. However, in the course of operating the platform, K9Win may share limited data with the following categories of third parties, under strict conditions:

Operations-Related Service Providers:

• Payment processors – providers of Touch 'n Go, GrabPay, DuitNow, and FPX services that require certain data to process your financial transactions
• Game software providers — companies such as Pragmatic Play and Playtech that supply the slots and casino games available on K9Win, which require minimal session data to operate the games
• Cloud service providers — companies that provide the server infrastructure and data storage used by K9Win, all bound by strict confidentiality agreements
• Identity verification services — third-party KYC providers who assist in verifying member identities for legal compliance purposes

Legal Requirements:

• K9Win may disclose data to Malaysian authorities such as the police, courts or regulatory agencies if required to do so through a valid legal process
• In cases involving financial crime or money laundering investigations, K9Win will cooperate fully with the relevant authorities

K9Win continually invests in security infrastructure to keep members' personal data safe. The following are the key security measures we have in place:

• 256-bit SSL Encryption: All communications between your device and K9Win's servers are fully encrypted using the latest Transport Layer Security (TLS)
• Data encryption at rest: Sensitive data such as payment information is stored in encrypted form — so even in the unlikely event of unauthorised access to the database, the data cannot be read
• Layered access controls: Only K9Win staff with a legitimate operational need may access member data, and all such access is logged and continuously monitored
• 24/7 Monitoring: K9Win's systems are continuously monitored to detect any suspicious activity or intrusion attempts
• Regular security testing: K9Win conducts regular penetration testing and security audits carried out by independent cybersecurity firms
• Two-factor authentication: Members are encouraged to enable two-factor authentication (2FA) for an added layer of security on their accounts

While K9Win takes all reasonable steps to protect your data, no security system is completely foolproof. You also play an important role in keeping your account secure — by using a strong password, not sharing your login credentials, and notifying us immediately if you suspect any unauthorised activity on your account.

K9Win retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by applicable laws in Malaysia.

• Active account data: Retained for the duration that your K9Win account remains active
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian accounting and anti-money laundering legal requirements
• Game activity logs: Retained for 2 years for dispute resolution and customer support purposes
• Customer support communication records: Retained for 3 years
• KYC documents (identity card copy): Retained for the period stipulated under Malaysia's anti-money laundering compliance laws

When data is no longer needed and there is no legal obligation to retain it, K9Win will securely delete or anonymise that data using methods that ensure it cannot be recovered.

The Personal Data Protection Act 2010 of Malaysia grants you important rights regarding your personal data. K9Win fully respects and facilitates the exercise of these rights:

To exercise any of the rights above, send your request by email to support@k9win-khelo.net with the subject line "PDPA Data Rights Request", along with your full name and K9Win account number for identity verification. K9Win will respond within 24 hours and fulfil the request within the timeframe stipulated by PDPA.

K9Win uses cookies and similar tracking technologies to enhance the user experience and operate the platform more effectively. Below is an explanation of the types of cookies we use:

• Essential Cookies: Required for core platform functionality — including maintaining your login session, saving language preferences and ensuring session security. These cookies cannot be disabled as the platform will not function properly without them.
• Performance & Analytics Cookies: Helps us understand how members use the K9Win platform — which pages are visited most, where users encounter difficulties, and how we can improve the overall experience. This data is collected in aggregate and does not identify you individually.
• Functional Cookies: Remembering your preferences and settings — such as your usual betting limits, favourite games, and display settings — to make your experience more comfortable.

You can manage or disable cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality of the K9Win platform and your gaming experience.

K9Win takes the protection of minors very seriously. The K9Win platform is strictly for individuals aged 18 and above, and we do not knowingly collect data from underage individuals.

If we discover that personal data has been collected from a person under the age of 18 without proper verification, we will take the following steps immediately:

• Suspending the account in question immediately
• Notifying parents or guardians where they can be identified
• Immediately delete all associated data
• Cancelling any transactions that have already taken place

As K9Win is a financial platform that processes transactions in Ringgit Malaysia (RM) via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay and FPX, we are subject to stricter financial compliance requirements than standard platforms.

The Know Your Customer (KYC) process is a legal requirement under Malaysia's Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act (AMLA). This means:

• K9Win is required to verify a member's identity before approving their first withdrawal above a specified limit
• Documents collected during KYC (identity card copy, selfie) are used solely for identity verification and legal compliance purposes
• KYC information is stored in encrypted format and is only accessible to K9Win staff responsible for compliance

All K9Win financial transaction records — including your Touch 'n Go and GrabPay deposit history, withdrawal records, and bonus history — are securely stored and accessible to you at any time via the transaction history page in your account.

K9Win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When we make material changes, we will:

• Updating the "Updated" date at the top of this document
• Displaying a notice within the K9Win platform upon your next login
• Sending notification emails to the registered address for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how K9Win protects your information. Your continued use of the K9Win platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how K9Win handles your personal data, we are here to help. Please reach us through the following channels:

• Privacy Officer Email: support@k9win-khelo.net – send with the subject line "Privacy Policy Enquiry" for a faster response
• Live Chat: Available 24 hours a day, 7 days a week, directly within the K9Win platform
• VIP Account Manager: Gold members and above may contact their personal account manager via WhatsApp

K9Win is committed to addressing all privacy-related enquiries seriously and within a reasonable timeframe. For formal data protection complaints, you also have the right to contact the Department of Personal Data Protection Malaysia, the authority responsible for overseeing PDPA compliance in Malaysia.